How to Send a Review to Zenni Optical

Frequently Asked Questions (FAQ)

We've compiled a list of commonly asked questions for your convenience. If y'all are unable to find the answer to your question, please contact us for farther help. It's just one more manner Zenni makes it easy to go eyeglasses you'll dear.

---

Virtual Try-On

• Can I try on glasses before I purchase?

  With our 3D Virtual Endeavor-On tool, you lot can upload a video of yourself to get a realistic 180-caste view of how a frame volition look and fit on your face. Uploading a video is easy—the hard part is deciding which frame to buy when you can endeavor on up to 50 frames!

  Click here to get started.

  We also offering a 2d attempt-on feature called Zenni Frame Fit™, for those who just want to upload a picture and get a basic idea of how a frame will await. Click here to utilize Zenni Frame Fit™.

• How do I create a 3D Virtual Try-On video? Is information technology required?

  Nosotros encourage you lot to create your own video for the 3D effort-on, just it's not required. Nonetheless, using a 3D Virtual Endeavor-On of yourself will be a much better guide to how the glasses will wait and fit on your face than using a photo of a model. Later clicking "CREATE A Try-ON," you may need to allow your device access to the camera. Tips on creating the video:

  - A light or plain background is best, such as a white wall backside you.

  - Record a video of yourself turning your caput side-to-side as instructed. While doing this, you will want to brand sure that your head is directly on and level, with your pupils clearly visible.

  - Use a standard card (such every bit a credit carte du jour), and identify it against your brow as instructed in order to brand certain the spectacles are scaled to the right size (you may skip this stride, but we encourage you to do it for all-time fit).

  Voila, your 3D Virtual Try-On is complete! To run into yourself in glasses, click "Attempt ON" on a product detail folio, cull the image of yourself, and and so move your mouse (or swipe for mobile) left and right on the Attempt-On image to see yourself from dissimilar angles in the frame. To compare yourself wearing different pairs, click "Effort ON" on a product listing page, or in your Favorites, for a static forepart view to see what looks best.

• Can I redo my DITTO 3D Virtual Endeavour-On?

  Yep! If you don't like the results of a video you took, yous may redo it. Go to your Account Overview, click "My TryOn" and so "CREATE NEW VIRTUAL TRY ON."

• Are my endeavour-on images and videos private?

  Yes. We volition not employ or distribute any images or videos that you lot upload to our Virtual Try-On or Frame Fit tools.

Frames

• What frame style is best for my face shape?

  Our Face up Shape Guide features tools to help yous observe what your face shape is, likewise as links to flattering frames by face shape for men and women.

• What frame material is right for me?

  It depends on what features you lot are looking for. The following categories can assistance with your decision:

  Weight: If you lot want a super low-cal frame, go with one that's 15 grams or lower. Titanium frames are generally very light.

  Material: You have the choice betwixt metallic or plastic. Metal tends to be lighter. Plastic frames tend to be more than durable.

  Flexibility: This is a nice feature to take for kids or sports glasses. We accept a line of kids plastic flexible frames that are forgiving and durable.

  Color: Plastic frames tend to come in more colour options, particularly acetate plastic.

  Hypoallergenic: Stainless steel, titanium, and acetate frames are hypoallergenic.

• Exercise the frames come in unlike sizes?

  Virtually of our frames come up in one size, but not all. The details will be listed under the product clarification. Delight use the size filter to find the 1 that all-time suits you.

• Practise you offer low bridge fit/Asian fit frames?

  Yeah, we offer a great selection of universal bridge fit also known as low span fit or Asian fit frames. Check out our option by clicking hither.

• What practise the numbers printed on my frame mean?

  Non-Zenni frames: Some frames take a series of numbers printed on the inside of a temple arm (the part that goes behind your ear). The first numbers are typically the manufacturer's style number and a color code. Simply further downward the temple arm, there may be of import numbers that refer to the dimensions of the frame. These numbers are the measurement, in millimeters, of the lens width, nose bridge width, and temple arm length. Often the lens width and nose bridge width are ii-digit numbers separated by a square, and a temple arm length is a 3-digit number in front of or backside the others. Knowing these numbers can help you choose a frame similar in size when shopping.

  Zenni Frames: You lot will find a frame number that consists of six or more than numbers which will help you locate the frame on the Zenni website.

  

• Full-rim, half-rim, or rimless?

  Your Rx may be too strong for half-rim or rimless glasses, so full-rim would be your pick. Full-rim spectacles, especially in the nerd-chic look, are very popular. They are generally more than durable than half-rim or rimless frames. Half-rim frames are bang-up for people with slim faces. They testify more of your face than full-rim frames, and are more durable than rimless spectacles. Rimless spectacles are not bad for people who will treat their glasses delicately, and who desire their glasses to be practically invisible on their confront.

• Tin can I go the frames in a different color?

  Most of our frames come in multiple colorways. If a frame comes in more than one colour, you will see the options on the frame'southward production clarification folio.

• My frame is out of stock. Can you notify me when it's back in stock?

  Yes. When a frame is out of stock, y'all will meet an "out of stock" message below the frame. Enter your email address in the space provided, and we'll let yous know when the item becomes available.

• What frames can have custom engraving?

  Our custom engraving feature can be added to many of our acetate and plastic frames as long as the temple arms are wide enough. The easiest style to find eligible frames is to use the filter tool and select "Custom Engraving" under Feature.

  It depends on the frame whether text or icons tin exist engraved, equally well equally placement options (inside the temple arm or exterior).

  To see what content is allowed, please see our custom engraving guidelines here.

• What can I do if my frames don't fit perfectly?

  New glasses often need minor tweaks to fit your face right. Information technology'southward best to take an optician fine-tune the spectacles for you lot, but you can also make adjustments yourself with our How to Adjust Your Glasses guide.

Prophylactic Spectacles

• What are ANSI Z87.1 Rubber Spectacles for?

  Our ANSI Z87.1 safety glasses are made for working in an area that has particles, flying objects, or dust. If you piece of work in this type of environment, your employer may require you to habiliment ANSI Z87.one safety spectacles.

• What does it mean when spectacles have been tested with ANSI Z87.i standards?

  The American National Standards Institute is a private, non-turn a profit organization that creates quality and condom standards for a broad multifariousness of products, including safety eyewear. Its standard for eye protection, ANSI Z87. 1, establishes the criteria for using, testing, mark, choosing, and maintaining eye protection to foreclose or minimize injuries from eye hazards.

• I'm required to become ANSI Z87.ane safety glasses for work. Which safe glasses satisfy this requirement?

  The following frame styles are ANSI Z87.ane: 7494, 7496, 7497, 7498, 7499.

• What lenses and options can I get with ANSI Z.87.ane safety glasses?

  Nosotros offering prescription single-vision and progressive lenses in polycarbonate, Trivex®, and Blokz® Trivex® lenses. Our Trivex and Blokz Trivex lens options are also bachelor in a gray sunglass tint.

• Can I plow my ANSI Z87.1 safe glasses into sunglasses?

  Yes, we offering Trivex® and Blokz® Trivex® lenses in a gray sunglass tint for ANSI Z87.1 Condom Glasses.

• How can I tell if the frame and lenses qualify for Z87.1 standards?

  Z87.1 spectacles will be designated with a "Z87-2+" or "Z87+" marker on the frame. Your prescription lenses will too be etched with "Zenni+" to designate the safety rating as required past ANSI.

Sport Protective Eyewear

• What are ASTM standards?

  ASTM International, is an international standards organization that develops and publishes voluntary consensus technical standards for a wide range of materials, products, systems, and services. ASTM F803 refers to protective eyewear standards for diverse sports. F803 is the strictest standard for protective eyewear. For glasses to run across the ASTM F803 standard, they need to laissez passer a high velocity impact resistance examination, including clarity and strength of the lenses.

• Why is information technology important to wearable eye protection during sports?

  Recreation and sports activity are responsible for thousands of eye injuries every year. Approximately xc% of all eye injuries tin be hands avoided if wearing appropriate eye protection, like those with ASTM F803 designation.

• How tin I tell if a frame and lenses run into the ASTM standards?

  All of our ASTM tested goggles are tagged as "Sport Protective". The compliance standards, equally well every bit the sports for which the product has been tested for, will be outlined on the product description page and the accompanying insert menu shipped with the goggles.

  Only the approved impact-resistant Polycarbonate and Trivex® lenses are offered for this line of products.

• What Sport Protective Goggles are ASTM tested?

  Nosotros currently offer the following models:

  7435 - available in 3 color options
  7434 - available in 3 color options
  7433 - available in 3 colour options

• What size Sport Protective Goggle is right for me?

  Refer to the following nautical chart to see what size is appropriate for yous.

  Model# 7435	Model# 7434	Model# 7433
  Large (Size 60)	Medium (Size 55)	Small (Size 50)
  Adult Large	Adult Medium	Developed Small
  	Kids Large	Kids Medium

  *Note: Due to the wrap of the sport protective goggle frame, delight add ii-3mm to the lens diameter of your current pair of glasses to find your best fit.

• What sports can I use these Sport Protective Goggles for?

  Our Sport Protective Goggles 7435, 7434 and 7433 meet and exceed ASTM F803-19 standards for several sports including: basketball, soccer, badminton and handball

  They are too corking for outdoor activities such equally cycling, skating and running, as well equally for active youth or adults who may need eyewear that offers boosted strength, padding and protection.

• Can I become prescription in these Sport Protective Goggles?

  Yes.

  Sport Protective Goggles can accommodate most prescriptions.

• What lenses are suitable for Sport Protective Goggles?

  Polycarbonate and Trivex® are the but lens choices available for prescription Sport Protective Goggles due to the bear upon-resistant quality of the lens material.

• What blazon of lenses do you offer for Sport Protective Goggles?

  We currently offer only clear single-vision lenses in touch-resistant Polycarbonate or Trivex® materials for the Sport Protective Goggles. Check dorsum soon for an expanded selection of lens options, as we add to this category.

Sport Protective Goggles Information Pamphlet

Payment

• Are your prices listed in international currencies?

  Our prices are listed in U.S. dollars.

• What forms of payment practice you accept?

  VISA, MasterCard, American Express, Discover, PayPal Express, Amazon Pay, Apple Pay, Google Pay, souvenir cards, store credit, and HSA/FSA credit cards.

• When practice you lot charge my credit card?

  When you click the button labeled Place Gild.

• Do y'all accept insurance?

  We practice non accept insurance. However, some insurance companies will accept an invoice copy for reimbursement. Check with your insurance company, and if they do, you lot can request an emailed invoice copy from our Customer Service section.

• Can I use my Flex Spending (FSA) or Health Savings (HSA) Account card?

  Aye, we have FSA and HSA credit cards. Learn more about how to use your FSA/HSA hither.

• Exercise you provide itemized receipts?

  Yeah, we offer itemized receipts. Please log into your account and y'all volition find the "Print FSA/HSA receipt" link under My Orders.

• How Taxation is calculated?

  Items sold on zennioptical.com may be subject to tax.

  The amount of tax charged on your order depends on many factors including the following:

  • The blazon of item purchased.
  • The shipment or delivery addres.
  • Exempt status of the heir-apparent.

  These factors can change between the time you place an order and when your shipment is consummate. As a result, the tax calculated on your order may change. We display an "Estimated Tax" to be nerveless at Bank check Out when confirming an society. The amounts displayed as estimated tax may then be updated afterward when your society is finalized and completed.

  The taxation rate applied to your order will exist the combined land and local rates of the accost where your social club is delivered to or fulfilled from.

Gift Cards

• Do you sell souvenir cards?

  Yes! You can buy a gift card for anyone you like, including yourself. Buy Now.

• How exercise I use my gift card?

  You would apply it to the guild during Checkout. Under CHOOSE YOUR PAYMENT METHOD, click the box next to "Utilize my gift carte/s". Enter the gift card number and click Apply. It's that easy!

• Do you send concrete gift cards?

  No. Information technology is an electronic gift carte so it is emailed to the recipient email address entered on the order class.

• What if I desire to give the gift bill of fare myself?

  That's like shooting fish in a barrel! Just enter your own proper name and email address in the Recipient Proper noun and Recipient Email fields, respectively. The souvenir bill of fare number will exist sent to your email address.

• How exercise I check the balance on my gift card?

  Just log in to your Zenni Optical account and click on Gift Card Status nether My Account left navigation. Enter the gift card number and click Check. The amount left on the card will be displayed. Notation: The souvenir card number will be encrypted for your security.

  If you're new to Zenni and received the carte du jour as a souvenir, simply become to Login at the superlative of the page and create a new business relationship with the email address that was entered as the recipient on the gift card society. Then go to Gift Card Status to see the residue.

Prescriptions (Rx)

• How do I read my prescription?

  If you lot need glasses, your eye physician will provide you lot with a prescription for corrective lenses. Eyeglass prescriptions may be written in unlike ways, though most are either printed or handwritten in horizontal rows. The outset row is the prescription for the right eye (OD), and the 2d row is for the left middle (Bone). Within each of these rows are three values: Sphere (SPH), Cylinder (CYL), and Axis. The SPH number corrects for nearsighted [indicated with a minus (-)] or farsighted [indicated with a plus (+)] vision. The CYL number and Axis number right for astigmatism. Y'all may also have some other field labeled as ADD which corrects for the reading ability used in a bifocal or progressive lens. To larn more about how to read your prescription, click here. Lastly, eyeglass prescriptions sometimes include the pupillary distance (PD) measurement, which is the distance between your pupils. PD is needed to decide where the optical center of the lens will exist for clear, accurate vision. If your prescription does not include your PD, you can measure information technology yourself with our guide here. An eyeglass prescription will usually elapse in 1-2 years, depending on which state you received your eye exam.

• Can I get a list of optical abbreviations?

  Hither is a listing of some optical abbreviations that will assist y'all order your glasses from Zenni Optical:

  Add together (also NV-ADD): the Near Vision (NV) Reading Improver correction on a multifocal Rx. Can exist used for bifocal or progressive glasses, or for single-vision reading or computer (intermediate) vision glasses.

  

  AR: Anti-Cogitating. A blanket that reduces reflection on the lenses.

  AXIS: the angle at which the Cylinder (CYL) is placed on a lens to correct an astigmatism. It ranges from ane to 180.

  BAL: the Rx calls for rest lenses, meaning the same Rx for each eye. Often used when a person has no sight in one center, so both lenses will accept the same thickness.

  BD, BI, BO, BU: a prism correction on your Rx (may exist indicated with Δ, and ane of these 4 abbreviations. The B stands for base, and it could be base down (BD), base in (BI), base out (BO), or base up (BU).

  CYL: the Cylinder. Combined with the Axis, the CYL corrects an astigmatism.

  DS: the abridgement for diopter simplex. An eye dr. may write DS on an Rx in the Cylinder (CYL) field if no astigmatism correction is needed.

  DV: distance vision.

  FT: flat-pinnacle bifocal.

  NV: nearly vision.

  NV-ADD (too Add together): the Near Vision (NV) Reading ADDition correction on a multifocal Rx. Can be used for bifocal or progressive spectacles, or for single-vision reading or calculator (intermediate) vision spectacles.

  OD: Latin for Oculus Dexter, meaning the correct eye.

  Bone: Latin for Oculus Sinister, meaning the left middle.

  OU: Latin for Oculus Uterque, meaning each eye.

  PAL: Progressive Addition (or Adjustment) Lens: sometimes on a Progressive Rx an eye dr. will write two different numbers for the NV-Add, maybe +two.25 and +ii.fifty, to increase the reading power in the NV-ADD for Progressive lenses.

  PD (Pupillary Distance): the PD is the measurement of the distance between your pupils. This is needed for the manufacturer of the eyeglasses to know where to place the optical center on each lens, so you can see well with the spectacles.

  PL: Plano. Latin for "apartment." If this is in the SPH section of an Rx, it means no nearsighted or farsighted correction is needed.

  RX: a prescription.

  SPH: the first section on an Rx. It corrects nearsighted or farsighted vision.

  UV: the abridgement of ultraviolet. UV light is invisible to the human eye, only it is UV light that gives us a sunburn, and too much exposure to it tin harm the eye. All of the lenses Zenni Optical offers come up with 100 percent UV protection, for free.

  VA: Visual acuity: how well the eye can see. Sometimes this may exist written on an Rx, with a number such as 20/20. This would indicate that with eyeglasses fabricated to this Rx, the vision would exist corrected to twenty/twenty vision.

• What is my pupillary distance (PD) and how do I become it?

  Your pupillary distance (PD) is the measurement of the distance between your pupils. Click here to larn more.

• Can you fill strong prescriptions?

  You bet we tin!

  Single-vision Rx:

  Upward to -20.00 or +12.00 on the Sphere (SPH

  Upward to + or - half dozen.00 on the Cylinder (CYL).

  Bifocal Rx:

  Up to -ix.00 or +half-dozen.00 on the SPH.

  Upwards to + or - 6.00 on the CYL.

  Up to +3.50 on the NV-ADD.

  Progressive Rx:

  Upwards to -10.00 or +8.00 on the SPH.

  Up to + or - 6.00 on the CYL.

  Up to +3.50 on the NV-ADD.

  Prism (single-vision only):

  Upwardly to 5.00 in any base direction.

• What if I accept an astigmatism?

  Nearly people have an astigmatism. If y'all have an astigmatism on your Rx, nosotros can make glasses that will correct it.

• Exercise you lot offer bifocal or progressive lenses?

  Yes! Nosotros offer both. If you have Add or NV-ADD on your Rx, you can get lined bifocals or unlined progressive glasses.

• How do I order unmarried vision distance spectacles?

  Ordering unmarried vision altitude spectacles through Zenni is piece of cake! One time y'all take selected a frame, click "Gild Glasses" and follow the below steps:

  1. First, indicate that you would like distance glasses by selecting "Single Vision" from the Prescription Blazon dropdown.

  

  2. Next, you'll need to input a Unmarried or Dual PD (pupillary altitude) under the Pupillary Altitude dropdown. Bank check your prescription to see if your md measured it and wrote information technology downwards. If non, yous'll need to measure it yourself. You can larn more hither.

  

  3. The terminal step is to enter the distance prescription for the right center(OD) and left eye(Bone). Nigh glasses prescriptions are considered distance single vision unless your doctor noted it was for reading or computer.

  

• How do I order single vision reading glasses?

  Ordering reading glasses through Zenni is easy! Once you have selected a frame, click "Club Glasses" and follow the below steps:

  i. Offset, betoken that y'all would like reading glasses by selecting "Single vision" from the Prescription Type driblet-downwardly.

  2. Next, you lot'll need to input a About Unmarried or Dual PD (pupillary distance) under the Pupillary Distance dropdown. For a Single PD, if you were but given 1 PD measurement, it is most likely for altitude then you volition need to subtract 3 to calculate your near single PD. If you lot were given a dual PD, 2 numbers - i for the correct and left center, you'll need to subtract i.5mm from each number to calculate the near dual PD. Ex. If given PD= 63mm so Near PD= 60mm.

  3. The last step is to enter the reading prescription for the right heart and left eye. If your dr. didn't write out a separate reading prescription then you'll need to calculate it yourself. You can do this by adding the Add value to the SPH value and keeping the remaining values the same, as in the example below:

  

  For more information about reading glasses, check out our Zenni Weblog.

• How exercise I order Readers (over the counter, cheaters)?

  Scan our large pick of frames offered equally readers here.

  Larn more about our lens options for readers here.

  To order Readers:

  1. In one case you detect the perfect frame, click "Select Lenses" to brainstorm checkout.
  2. Under Lens Type, select "Reader".
  3. Choose your preferred reader ability, for case, +ane.00, +ii.fifty ,etc.
  4. If y'all are unsure what power to select, employ this chart to find your ideal magnification forcefulness.
  5. Proceed to preferred lens options such as Blokz (blue light blocking lenses) to provide more than condolement when using screens.
  6. Readers come up with anti-glare blanket.
  7. Proceed to preferred lens options (standard lenses, Blokz blue-blocking lenses, or photochromic lenses for indoor/outdoor utilise).
  8. Complete check-out and get set up to receive your new pair of readers!

  Informational for Readers

  Readers are non intended to be a substitute for corrective lenses; only a professional eye examination can decide your center health condition and vision needs.

  • Consult an eye intendance professional for regular eye exams.
  • Not for use as eye protection.
  • For about-vision and reading use merely.
  • Not for driving or vehicle operation.
  • Not for distance vision.
  • Not for straight ascertainment of the sun.

• Can I social club bifocals that are computer distance on top and reading on bottom?

  You bet you lot can! Divide the NV-Add together in half. Add together ane of the halves to your SPHs. Exit the other half in the NV-ADD. This creates reckoner vision in the top of your lens, and reading vision in the lesser!

  

• Tin you make full prescriptions with prism corrections?

  Yeah, we can fill prescriptions with prism correction in single-vision lenses only. You will enter in the values for each eye in Step 1 of the club process according to the script given past your physician. Later on you fill up in Sphere (SPH), Cylinder (CYL), and Axis numbers for each middle, you lot will click "Aye" under Prism Values. You will and so select your Prism Horizontal (for Base of operations In/Base Out) and Prism Vertical (for Base of operations Upwardly/Base Down) values in diopters and indicate the direction for each value on your prescription for each eye.

  To learn more than nearly prism corrections, click here.

• Can I use my contact lens prescription to gild spectacles?

  Sorry, a contact lens Rx can only be used for contact lenses.

• How do I order non-prescription glasses?

  It'southward super easy to gild Non-Rx glasses from Zenni Optical. After clicking on the Order spectacles push button, select Non-Prescription in the Prescription Type drop-down window. During the ordering process, y'all tin can plow them into sunglasses, or cull our Blokz™ lenses, that protect against blue calorie-free.

• What if my prescription has expired?

  We strongly recommend that you get an center test every two years, or more ofttimes if you notice that your vision has changed.

Sunglasses

• What frames tin exist ordered as sunglasses?

  Most of the frames on our website can be ordered as sunglasses, except for some sports or goggle frames.

• What's the difference betwixt premium sunglasses and regular frames with tint? Do they have different lenses? Do they cake the UV differently?

  Premium sunglasses are only offered in four lens index options (1.53, 1.57, 1.61 & one.67), whereas regular frames with tinted lenses are available in one.50, 1.53, i.57, 1.61, and one.67.

• Tin I guild prescription sunglasses?

  Aye! With a few exceptions, the Rx glasses yous social club on our website can be turned into Rx sunglasses. Just select a standard or gradient lens tint, or choose from our glare-reducing polarized lens selections.

• What is the difference between Photochromic and Polarized lenses?

  Photochromic lenses automatically darken when outdoors or exposed to UV rays. They return to clear when yous are back indoors. Polarized lenses are permanent sunglasses that don't change color and are great at cutting glare.

• Can I get sunglasses that are also thin lenses?

  Certain! If you order Rx sunglasses, y'all can get the lens with the index that is recommended for your Rx to keep your lenses nice, lite and sparse. If yous get non-Rx sunglasses, your lenses will be thin.

• What is the all-time tint colour for sunglasses?

  We offer 3 sunglass tints: Dark Gray, Nighttime Bister, and Nighttime Green.

  We offering 8 slope tints: Fume Gray, Golden Amber, Dusk Blue, Sage, Desert Rose, Ultraviolet, Neon Pink and Electric Blueish.

• What are mirrored lenses?

  Mirrored lenses are created with a highly cogitating coating that reduces glare past reflecting light abroad. These sunglass lenses are highly functional withal too fashionable.

  Zenni offers 8 different mirror colors: Silver, Gold, Rose Gilded, Flame Reddish, Lavander, Indigo Blueish, Sky Blue, and Moss Dark-green.

• Can I gild prune-ons for any frame?

Shipping

Since the commencement of the COVID-xix crunch, we've been committed to safety and customer satisfaction. While our social club processing times remain unaffected, our U.Due south. and international shipping partners go on to experience delays. As such, our policies beneath may not reflect current shipping timelines. Nosotros're working hard to get orders delivered every bit rapidly as possible and thank you for your patience and understanding!

• How much is aircraft? When can I expect my glasses to arrive?

  At this time, Express Shipping is not available exterior of the U.s.a..

  Condition Checking

  • Bank check My Lodge Condition Now

  Countries	Standard	Express
  US & Us Territories (Puerto Rico,U.Southward. V.I. etc.)	$4.95 7-xiv Business organization mean solar day	$eighteen.95 5-10 Business organisation day
  Canada	$vi.95 7-14 Business mean solar day

  Global destinations	Standard	Express
  Commonwealth of australia & New Zealands*	$10.95 7-14 Business day	$28.95 five-10 Business concern 24-hour interval
  Europe & Israel*	$9.95 15-25 Business day	$19.95 5-ten Business twenty-four hour period
  Other countries*	$nine.95 15-25 Business day

  *Customers are responsible for whatsoever local duties and taxes on international shipments

  APO and FPO address

  • Standard shipping (vii-14 Business days) and Express aircraft (5-10 Business days) fourth dimension frame do not apply to APO and FPO accost. Aircraft fourth dimension for APO and FPO will be much longer.

• I just placed several orders. Can I pay just one shipping charge?

  If you identify several orders and contact us within 24 hours, nosotros tin can combine them under 1 shipping fee and refund the other shipping fees. Delight let us know by entering a annotation in the order referencing the previous club numbers, or by contacting customer service. The orders may be shipped together or separately.

• How exercise I track my package?

  You will receive a aircraft confirmation email that will include a tracking number and tracking link of your specific shipper. Additionally, you can track your package directly at:

  • USPS
  • UPS
  • Canada Post
  • FedEx

• Do you offering expedited shipping?

  At this time, Express Aircraft is non available outside of the Usa.

  Nosotros typically offer Express Shipping to the following locations (must exist a physical address, cannot exist a PO Box):

  U.Southward. (All 50 States)

  • Limited Aircraft (USPS/UPS/FedEx) Estimated Delivery: eight-12 business concern days $xviii.95

  Canada

  • Express Aircraft Estimated Delivery: seven-fourteen business days $15.95

  Commonwealth of australia & New Zealand

  • Express Aircraft Estimated Delivery: 7-ten business organization days $28.95

  Israel

  • Express Aircraft Estimated Delivery: vii-fourteen business days $19.95

  Malta

  • Express Aircraft Estimated Delivery: seven-xiv business organisation days $xix.95

  Europe

  • Express Aircraft Estimated Commitment: 7-14 business days $19.95

• Tin can you overnight my glasses?

  Sorry, nosotros do non offering overnight delivery.

• What countries do you lot ship to?

  A total list of the countries where we ship glasses is available on the Payment Page. When you click on the Land drib-downwardly window, you volition see the list of countries.

• I live in one country only desire to transport to a dissimilar land. Is this possible?

  Sure! Just make sure the aircraft accost selected is where you want the glasses to be delivered.

• What do I do if my bundle was damaged?

  Immediately contact our Customer Service department. Nosotros will work with you to go your damaged glasses replaced with a new pair as before long as possible.

Lenses

• What practise the Lens Index numbers mean?

  The Lens Index number (1.fifty, ane.57, 1.53, i.59, 1.61, 1.67, or 1.74) refers to the caste of refraction the lens provides. This means how much the light that enters the lens is refracted (bent) every bit information technology passes through the lens. Lens Index is also related to the thickness of the lens. The higher the index, the thinner the lens volition be. Acquire more here about what index is best suited for your Rx, lifestyle, and frame selection.

  

• How do I become thinner lenses?

  The lens that is preselected as a recommended option in ② Your Lenses during the ordering process volition be the best pick for your Rx. If you lot have a stiff Rx, a college lens alphabetize number volition give you lot a thinner lens.

• Do you offer aspheric lenses?

  Yes, we offering aspheric lenses for our standard 1.67 high index and Blokz 1.67 loftier index lenses. Aspheric lens surface improves visual quality and reduces baloney of the wearer's optics as seen by others.

  Aspheric lenses are provided for the 1.67 high index lenses in this range: Sph 0 to -10.00, Cyl -two.00 to +ii.00

• What lens coatings do yous sell?

  All Zenni Optical eyeglasses come up with Anti-Scratch Coating and UV Protection Blanket that are both absolutely free. We besides offer Anti-Reflective (besides known as Anti-Glare) Coatings, which reduce reflection on the lenses and the glare you meet while you are wearing your spectacles.

  Our anti-reflective blanket options include: standard, h2o-resistant, oil-resistant, and anti-fog.
  Anti-reflective coating is practical to both sides of the lenses for most glasses and on the backside of the lenses for premium sunglasses.

• What is Anti-Fog Coating?

  Spectacles fog up when you motility from hot to cold environments, habiliment a mask or helmet, engage in outdoor activities or chores such as cooking.

  Anyone who experiences foggy lenses tin can benefit from adding anti-fog blanket to their spectacles order.

  Zenni's anti-fog + anti-reflective coating reduces glare and helps prevent your lenses from fogging up. The anti-fog coating is on both sides of the lenses for almost glasses and on the backside of the lenses for premium sunglasses. Each pair of anti-fog coated lenses comes with a special anti-fog activator lens fabric that activates the anti-fog backdrop every fourth dimension y'all clean your lenses to help keep them actress clear.

• What are photochromic lenses? Do you acquit Transitions®?

  Photochromic lenses are especially treated to turn nighttime when exposed to UV light. When the lenses are out of the sunlight, they go clear again. We conduct the Transitions® brand of photochromic lenses for our 1.50, 1.61, and 1.67 lenses, for both single-vision and progressive glasses.

  

• What are Polarized lenses?

  A Polarized lens is a sunglass lens that profoundly reduces the glare from low-cal that is Polarized horizontally, pregnant the light reflecting off horizontal surfaces, such as a white sidewalk, a white-sand beach, snow, or sunlight reflecting on h2o.

  

• What are polycarbonate lenses?

  Polycarbonate lenses are impact resistant, and are stronger and more lightweight than standard lenses, which makes them a great option for kids', rimless, and sports glasses, or for anyone who is rough on their spectacles.

• What are Trivex® lenses?

  Trivex® lenses are touch-resistant, and are stronger and more than lightweight than standard lenses, which make them a great option for kids', rimless, and sports glasses, or for anyone who is crude on their glasses. Compared with polycarbonate lenses, Trivex® is a premium material that provides crisper vision and is 10% lighter.

  Trivex is a registered trademark of PPG Industries Ohio, Inc.

• What lens tint is right for me?

  Do you lot want a tint to make your glasses into nighttime sunglasses?
  - We offer 3 sunglass tints: Nighttime Greyness, Dark Amber, and Night Green.
  - Nosotros offer eight slope tints: Smoke Gray, Golden Amber, Dusk Blue, Sage, Desert Rose, Ultraviolet, Neon Pinkish and Electric Bluish.

  Do you lot want a tint that is darker at the top, and gradually gets lighter towards the bottom?
  - We offering gradient tints: Fume Gray, Golden Amber, Sunset Blue, Sage, Desert Rose, Ultraviolet, Neon Pink and Electrical Blue.

  Do you want a tint that is lighter, or more colorful to heighten the appearance of your everyday glasses?
  - We offer fashion tints in Grayness, Bister, Green, Blue, Fuchsia, Lavender, Orange, Rose, Yellow and Red.

  After selecting your frame and lens material you can add your favorite tint from 3 categories listed in a higher place – Sunglass, Gradient or Fashion Tints.

• What is the per centum of darkness in the tints?

  Our sunglasses tints - night amber, dark grayness, and nighttime dark-green are 80% darkness. Our gradient tints beginning with 70%-80% darkness on the top of the lens with an even gradation to 10% darkness at the lesser of the lens. Our fashion tints come up in various levels of ten-fifty% darkness.

• What is the departure between polarized lenses and dark tints? Which ane is better for what situations?

  Polarized lenses are known for cutting out glare and light intensity which is very noticeable when light reflects off of water, snowfall, and sand. Dark lens tints are known for simply cut downwards the intensity of light. Some instance where dark tints are beneficial over polarized lenses is if yous are using a digital screen outdoors. This is considering polarized lenses volition darken your view of the screen. Polarized lenses are known to improve visibility with driving, especially in severe weather weather, therefore making you lot a safer driver.

• What are mirrored lenses?

  Mirrored lenses are created with a highly reflective coating that reduces glare by reflecting light away. These sunglass lenses are highly functional yet as well fashionable.

  Zenni offers viii different mirror colors: Argent, Gilded, Rose Gold, Flame Reddish, Lavander, Indigo Blue, Heaven Blue, and Moss Green.

• Do you offer dark driving lenses?

  We offer night driving clip-ons that tin easily be made for any frame except our magnetic frames. Our night driving clip-ons enhance dissimilarity, and reduce glare from oncoming automobile headlights while driving at night. These clip-on lenses have a yellowish colour, and the included double-sided anti-reflective coating is designed to minimize glare from surrounding light. Just add this choice to your order during the check-out process for $five.95

  Note: The clip-ons are cut slightly larger than the optical lenses to provide total coverage.

Ordering

• What do I need to place an order?

  Your Rx, your PD, and a frame you take selected on our website.

• What is included in the price of the glasses?

  The frame, the lenses, Anti-Scratch Coating, UV protection, a protective case, and a microfiber cleaning cloth. (Excludes ANSI Z87.1 Safety Glasses and ASTM F803 Sports Protective Goggles purchases)

• Can I order more one pair of glasses per order?

  Yeah, you can gild equally many pairs of glasses you like! Once you put a pair of spectacles in the Shopping Cart, click on the Keep Shopping push on the bottom-left of the Shopping Cart page. And then order the adjacent pair. Repeat until you lot take all the spectacles you want to social club. The aircraft fee will be the same for most of the shipping methods, no matter how many pairs of glasses are on an order.

• Is information technology required that all the glasses on the gild have the same prescription?

  Absolutely not! You lot can order different pairs of glasses for your whole family unit on i society, with all different prescriptions.

• Can I add glasses to an order once I pay for it?

  If you place several orders and contact us within 24 hours, we can combine them nether ane shipping fee and refund the other shipping fees. Please allow united states know by entering a note in the order referencing the previous lodge numbers, or past contacting client service. The orders may be shipped together or separately.

• Tin I cancel my order?

  We offer cancellations within the first 24 hours of placing your order for a full refund to the original payment method. If the order is canceled afterward 24 hours, then we will only offer either a Full Store Credit to your Zenni account OR a fifty% Refund to the original payment method plus shipping, if the lodge has non notwithstanding shipped.

• Can I order magnetic clip-on for any frame?

  Frames with magnetic clip-on can exist found on the Clip-on Sets page.

• How practice I social club additional clip-ons for my Zenni spectacles I currently ain?

  Contact u.s. past phone, online chat, or email, and we will assist you in ordering additional clip-ons.

• Is there an easy way to reorder a pair I bought previously?

  Yes! Log into your account and look upwardly the previous lodge. If the frame is currently available, y'all will see the discussion Reorder side by side to the society number. Click on Reorder, and the verbal aforementioned pair of glasses volition be in your Shopping Cart.

• What are the guidelines for custom engraving?

  Many of our acetate and plastic frames can be engraved with custom text.

  Available for text engraving:

  • 26 English letters, both uppercase and lowercase (a-z, A-Z)
  • x numbers (0-nine)
  • Common special characters: !@#$%^*()_+-=&< >[ ]\;'/.,?:"{}|
  • 24 Greek letters, both majuscule and lowercase (Α-Ω, α-ω)

  Past submitting text for custom engraving, yous must agree that you are the sole or legal owner, or licensee of all rights, including copyright, trademark, trade proper name, argument, or any other intellectual property included in such pattern.

  We reserve the right to refuse any submissions that may be considered offensive, including but non express to: profanity, obscene words, or racially/ethnically degrading terms.

Eyewear Care

• What tin I do if my frames don't fit perfectly?

  New spectacles often demand minor tweaks to fit your face right. It'southward all-time to have an optician fine-tune the glasses for y'all, simply you can too brand adjustments yourself with our How to Adjust Your Glasses guide.

• How do I adapt to my new glasses?

  New spectacles may leave you feeling a bit off-balance, then gradually increase your wear time until you fully adapt. Avoid switching back and along between glasses, as information technology volition have longer to adapt. It can take a few days to accommodate to single-vision lenses and ii-three weeks for progressive or bifocal lenses. If you lot're still having vision issues after the adaptation flow, consult your center medico. For more tips on how to accommodate to progressive lenses visit: https://www.zennioptical.com/blog/how-to-adapt-to-progressive-lenses

• How do I care for my Zennis?

  Nosotros're all guilty of quickly rubbing our glasses on our shirts or using paper towels to clean the lens. While these habits may seem harmless, they ultimately can finish up damaging your frames.

  • Don't use your shirt (or clothing in general) to clean your glasses. The dust and debris on fabrics can scratch your lenses.
  • Don't use newspaper towels or tissues to clean your glasses. These materials are too rough for your lenses and can cause small scratches. Dish towels or other fabrics that can trap dust and debris may also scratch the lenses.
  • Avert using household cleaning products to clean your lenses. Cleaning products usually contain harsh ammonia-based chemicals that tin destroy the protective coating on your lenses.
  • Don't exit your glasses out on the bathroom counter when getting prepare. Hairspray and beauty products can get on your lenses and damage the protective coating.
  • Never try to vitrify out a scratch. Attempting to buff your lenses will only result in more than scratches and damage. Take your spectacles to a professional if yous have a scratch that need to be removed.
  • Don't leave your spectacles in the car on a hot or cold day. Farthermost heat or cold can damage lens coatings and also may alter the frame shape.

  For more than please visit the blog article.

Returns

• What is your return policy?

  Yous have xxx (xxx) days from the appointment you receive the glasses to phone call united states of america for a return authorization (RA) number if you desire to return them for any reason. If you fabricated a mistake during the social club, or you simply don't like the glasses, you tin return them for a one-time-use 100% store credit (excluding shipping), or for a 50% refund (excluding shipping) to the credit or debit card or PayPal business relationship. Unused accessories can be returned for a 100% store credit or a 100% refund (both excluding aircraft).

  Orders paid for with Store Credit tin only be returned for a 50% refund of the Store Credit amount used to pay for the order. The refund will be issued to the credit menu used on the preceding lodge for which store credit was issued. For orders where both Shop Credit and a credit card are used to pay for the order, the Store Credit portion will only be eligible for a 50% refund while the portion paid for past credit carte will be eligible for either 50% refund or issuance of a 100% Store Credit.

  If you lot feel in that location is a manufacturing error, return the glasses for inspection within the thirty-day warranty period. If our inspection shows the glasses were made incorrectly, we volition remake them for y'all at no boosted accuse.

  Aircraft CHARGES WILL NOT Be REFUNDED.

• Do you have a warranty?

  We will replace broken frames at no charge during this xxx-twenty-four hours warranty period. Replacement nose pads and nose pad screws for rimless frames are offered for the lifetime of the glasses. Nosotros practice not provide replacement screws for frames other than rimless frames.

  If you feel there is a manufacturing error, return the glasses for inspection within the 30-twenty-four hours warranty catamenia. If our inspection shows the glasses were fabricated incorrectly, we will remake them for you at no accuse. Defects in the anti-reflective (AR) coating and photochromic films are warrantied for ane (1) year from the date of receipt. This warranty does not cover normal article of clothing and tear to the frames, lenses, or coatings.

• Practice you lot offer to repair spectacles?

  We do non provide this service.

• I want to return my glasses. How practice I go an RA number?

  If you need to return an item, follow the unproblematic steps beneath:

  Call, chat, or email united states within thirty (30) days of receiving the detail to go your return authorization (RA) number.

  These items must exist included in packet:

  1. The eyeglasses, and any accessories, in the hard plastic instance that contained the glasses.
  2. A note with the RA# and a brief description of the consequence that caused you to return the glasses.
  3. A re-create of the prescription that the center dr. provided, so we can inspect the glasses and determine if they were fabricated co-ordinate to the prescription.

  Returns should be sent to the address provided with your RA number. To receive a replacement order, glasses must be returned in their entirety (frames, lenses, eyeglass case, etc.)

  You lot must pay the shipping fee to mail the spectacles to u.s.. If the glasses are institute to have a manufacturing defect, we volition refund $2.50 of your shipping fee.

• I sent my glasses back. What is next?

  If y'all sent them back for inspection, we will inspect them and electronic mail you the inspection results. If yous sent them dorsum for refund or store credit, we will e-mail you when nosotros have processed the refund or the credit.

• Can you replace lenses if I transport you my frame?

  Sorry, we don't provide lens replacement.

• I have my replacement frame. How do I repair my spectacles?

  Cheque out our how-to videos on the website! We have videos that prove how to swap lenses from one frame into another.

• Can I get replacement nose pads?

  You lot bet! Just call our Customer Service department, have an online conversation with us, or email us, identifying your order number and frame model number. We volition be happy to send y'all replacement nose pads at no charge.

• How do I tighten my rimless glasses?

  We can ship you an optical screwdriver tool customized with flathead and Philips head spiral settings, and with socket-wrench openings, which tin be used to tight the screws and basics that hold rimless frames together. Call our Customer Service section, have an online conversation with us, or email the states with your order number, and we will be happy to transport you one of these tools. Yous can also detect something like in any hardware or drugstore.

• How exercise I employ my store credit?

  Information technology is applied to your Zenni business relationship and then just select it in the Payment Method during Checkout.

• Tin I put my refund on a different credit card than I used on the guild?

  As role of PCI compliance, no refunds volition be issued to whatsoever card other than the credit card used on the order. If you don't have access to the credit card on the social club, then the amount of the refund will exist issued as a store credit merely to the customer account used to place the order.

burtonfroddly.blogspot.com

Source: https://www.zennioptical.com/c/faq

Share this post