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Break Durations and Overlap
Published 3/2/2016
Though the Xbox Live Policy & Enforcement Team strives to provide clear and transparent guidance when we receive inquiries from customers, some subjects generate more than questions than others. 2 such topics are interruption durations and 'stacking'. How does XBLPET decide the length of a intermission? Why practise some players receive a second pause notification? Can someone be suspended twice for the same violation? If yous've ever asked these questions or heard from the rumor manufacturing plant, read on!
How is the length of a suspension determined?
XBLPET takes any prior suspensions into business relationship when issuing an enforcement action, and adjusts the duration accordingly. If the actor has an enforcement history, the newest suspension may include a longer duration to human action as a stern deterrent against further violations.
However, the length of a suspension is also dependent on the severity of the violation. Many first-time violations result in 24-hour suspensions, merely if the crime is more severe or places more players at gamble, a lengthier suspension may be warranted. Some suspensions are issued due to single violations, while others result from investigations into longer patterns of behavior.
Especially egregious violations, such as modding, fraud, or extreme harassment, can upshot in an immediate permanent intermission. This occurs if the business relationship can no longer be trusted to access the Xbox Alive service without threatening the integrity of Xbox Live or the prophylactic of the community. Permanent suspensions may also be issued if an account has a history of Code of Acquit violations and continues to engage in malicious behavior despite previous enforcement actions.
Why was I suspended once again during my suspension?!
Occasionally, a histrion may receive additional enforcement while serving a suspension. This isn't an error, but an indication that XBLPET discovered prove of further violations. Please go on in listen that suspensions are not always issued immediately following a violation, and are often the upshot of an investigation of prior activities. Just equally committing three robberies can consequence in getting charged with three counts, harassing multiple players tin can consequence in several distinct enforcements.
Typically, a 2d suspension will occur for one of several reasons:
- Discovery of new or additional evidence indicating that multiple violations occurred involving multiple victims.
- Identification of unrelated violations that necessitate a distinct suspension. For example, while an account serves a break for harassment, a carve up investigation finds testify of account theft.
- In the course of investigating a Case Review inquiry, an enforcement agent discovers evidence of previously-unknown violations.
If you're unsure why your suspension was extended, please review your Enforcement History, which includes the type of violation associated with each enforcement activeness.
Tin can I get suspended twice for the same matter?
XBLPET will non result multiple suspensions for a unmarried violation. For example, a unmarried inappropriate Gamertag will merely event in one forced Gamertag change, and cheating once in a single multiplayer match volition only bring about i break for adulterous.
However, one suspension does not absolve the account of every violation committed up to that point. If XBLPET discovers evidence of other inappropriate activities that occurred prior to the almost recent suspension, it can result in additional enforcement activeness.
For example, harassing numerous players could upshot in several singled-out communications or account suspensions, fifty-fifty if all of the harassment occurred on the same day. This is because each case of abuse is a unique violation of the Microsoft Services Agreement. Similarly, an account could receive a suspension for abusive behavior that occurred the previous day, and soon thereafter receive a 2nd enforcement due to similar beliefs that occurred three weeks earlier but only subsequently came to the attention of XBLPET- whether due to player complaints, a Case Review investigation, or other means.
See the below example. This shows a scenario in which a role player harassed others on several different days, resulting in singled-out but overlapping suspensions:
Ultimately, the all-time way to avert enforcement action is adhering to the guidelines outlined in the Microsoft Services Agreement and Microsoft's Lawmaking of Acquit Explained for Xbox Alive Customers.
Game Release Dates and Enforcement
Published 11/30/2015
This holiday season represents the greatest games lineup in Xbox history. We couldn't be more excited as players everywhere become their hands on their well-nigh anticipated games, and we're dedicated to ensuring you lot take a safe and enjoyable holiday experience on Xbox Alive.
Sometimes, players learn game titles prior to an official release date. When this happens, you might wonder if it's ok to play the game early. Does playing a game before it formally comes out issue in a ban? Is streaming an unreleased game allowed? We wanted to take a moment to clarify pre-release play policies and explain how they protect developers and the customs.
As outlined in Microsoft's Code of Conduct Explained for Xbox Live Customers, playing a game before information technology has been authorized for play on the service and sharing content more than broadly than you lot're allowed to share is not permitted:
- Don't pirate or use some other's content without permission. For example, don't:
- Share content more than broadly than y'all're allowed to share
- Use another'south intellectual property without permission (e.thou., copyrights, merchandise secrets)
- Play any illegitimately obtained software or pirated games
- Play a game before information technology has been authorized for play on the service
Read on to acquire what this means for your experience.
Will I become banned if I play a game before release date?
Occasionally we meet the misconception that anyone who plays a game earlier its release appointment is subject field to a ban. In truth, while playing a title prior to its release tin can result in enforcement nether certain circumstances, it's not in anyone'southward interest to suspend players who are simply excited to finally play an anticipated game.
Piracy is of class never acceptable, and playing pirated or illegitimate copies of game titles before or after the game's release date will result in a permanent suspension and/or device ban. In rare situations a interruption may likewise be issued if a player attempts to play a game, regardless of how information technology was acquired, before it is set up for public utilise or authorized for play on Xbox Live.
Online pre-release play can lead to spoilers and leaked content, disrupting the developer's planned release schedule and the experience for other players. Pre-release play can also place others at a competitive disadvantage when the title releases, and can create an unfair multiplayer playing field.
As a general rule of thumb, if you acquire a legitimate copy of a game prior to its release date you are welcome to play, simply delight practise so offline until the game's release date and refrain from spoiling the experience for others. For more data well-nigh using your Xbox One offline, visit xbox.com/offline.
I got a game early. Am I immune to stream it?
Streaming a game prior to its release date tin can issue in the revocation of certain Xbox Alive privileges or an account suspension. Nosotros understand that you're excited to share your experience with others, but streaming a game earlier its release appointment tin spoil the game for other players and may create misconceptions about the game or its content.
Developers work extremely hard to create games that people want to play and put considerable time and free energy into ensuring every game has a successful release. This includes announcements of features, game mechanics, and other news that can exist disrupted or spoiled by pre-release streams. In order to safeguard the integrity of a game'due south launch and to protect the community's feel, some situations necessitate the removal of pre-release game streams.
I see other people streaming the game. Why are they allowed to?
Some developers permit journalists and specific members of the community to stream games prior to their release dates. This allows community members to see more than of the game and helps demonstrate the game's features.
However, these individuals are typically subject area to an agreement with the developer or publisher that reduces the chance of spoilers and ensures that the sections of the game that are demonstrated accurately correspond the final product equally intended by the publisher. If you accept not entered into an agreement with the developer or publisher and signed related documentation, streaming a game championship prior to release tin can result in enforcement action.
Enforcement Myths: Volume iii
Published 9/30/2015
Throughout human history, every civilisation has had myths, legends, and rumors. While the Xbox Alive Policy & Enforcement Team unfortunately cannot ostend or deny the existence of Bigfoot, we tin can accost rumors near the Xbox Live enforcement process. Equally part of our ongoing series, permit's take a moment to clarify some of these myths. If you've always wondered what happens to your games afterwards a suspension, how XBLPET determines a pause's duration, or how to translate the Code of Conduct, read on!
For information about other common enforcement misconceptions, make certain to check out our Enforcement Myths page.
I got suspended. Does this mean I lose all of my games?
When a permanent business relationship intermission is issued, XBLPET does not actively revoke an account'due south purchases or licenses or otherwise render existing content unplayable. Whatsoever content that has been downloaded and can exist accessed without an net connectedness can continue to be used by the affected business relationship offline. Content downloaded to the suspended business relationship's Home Xbox One console can besides continue to be used by other accounts present on the console.
However, once an business relationship has been permanently suspended, it will not be able to re-download previous content or purchase new content. This is because a permanent interruption completely blocks the account from accessing the Xbox Live service. Whatsoever digital licenses that are already downloaded remain intact, but keep in mind that whatsoever game titles or specific features that require online services will non exist useable.
I don't have any prior suspensions. Shouldn't I be suspended for merely i twenty-four hour period?
When issuing an enforcement activeness, XBLPET takes into business relationship any prior interruption history. Nevertheless, the length of a suspension is also dependent on the severity of the violation. Many first-time violations upshot in 24-hr suspensions, but if the offense is more severe or places more players at hazard, a lengthier temporary break may exist warranted.
Especially egregious violations, such as modding, fraud, or extreme harassment, can result in an immediate permanent suspension. This occurs if the account can no longer be trusted to admission the Xbox Live service without threatening the integrity of Xbox Alive or the rubber of the community. Permanent suspensions may also be issued if an account has a history of Code of Carry violations and continues to appoint in malicious beliefs despite previous enforcement actions.
For more information nearly Xbox Live suspensions and how they touch accounts, visit our break overview folio.
I checked the Lawmaking of Carry, and what y'all banned me for isn't listed. How is this possible?
When players bring together Xbox Live or employ other Microsoft services, they agree to the Microsoft Services Agreement. This document includes a Code of Conduct that establishes the general rules that should be followed when using a wide-range of Microsoft products and services.
By visiting our Code of Acquit page, you can see how Microsoft'south Code of Acquit applies to Xbox Alive. This includes a number of examples of prohibited conduct and content. These examples aid illustrate the spirit of the rules, but as stated in the document, they are non meant to be a consummate list of possible violations.
For instance, ane example of harmful content describes negative speech directed at people who vest to a group, including groups based on race, ethnicity, nationality, language, gender, age, inability, veteran status, religion, or sexual orientation/expression. However, there are other forms of negative speech that may be field of study to enforcement, despite not being directed to one of these specific groups.
Every enforcement issued by XBLPET is rooted in the Microsoft Services Agreement and Code of Deport, but it'due south non practical to list every possible scenario. If you're e'er concerned that an activity may non be permitted on Xbox Live, please review the loftier-level rules (don't crook or tamper, don't engage in fraud or unauthorized transactions, don't harm or harass, etc.) and consider the values that they represent.
Learn About Enforcement Direct from the Source with Case Review
Published 8/28/2015
For millions of gamers, Xbox Alive offers a chance to connect with friends, compete against others, and savor some quality amusement. We understand how important this is, and that'south why the Xbox Live Policy & Enforcement Team (XBLPET) is dedicated to preserving this experience for every member of the community.
However, XBLPET is much more than just the banhammer. Information technology'south as of import to us that each suspended player understand why they received enforcement. Transparency in the enforcement procedure is beneficial for everyone and we want every afflicted player to acquire from the experience and contribute to Xbox Live in a positive way. We as well want every client to have conviction in the enforcement procedure and trust that it is working to better their Xbox Live experiences.
When an enforcement is issued nosotros send a notification electronic mail, and in the past players with questions have been able to contact XBLPET through our forums. Yet, we're well enlightened of the limitations of these methods, and nosotros're constantly striving to exercise improve- the Xbox Live community deserves nothing less.
Therefore, we're excited to denote Case Review, a make-new process that allows any Xbox Live player with an agile suspension the opportunity to accept the enforcement re-examined by a member of the Xbox Alive Policy & Enforcement Team.
During the review procedure participants can submit their questions direct to XBLPET agents who will provide an understanding that can only come from i-on-1 interaction, explaining not only the type of Code of Conduct violation that occurred, merely why nosotros felt enforcement was necessary. Submitting a Case Review won't typically alter the issue of the enforcement, but it will be opportunity to learn nearly the case in greater depth. Nevertheless, in the very rare event that XBLPET discovers a error was made, we'll admittedly make information technology right.
Every enforcement that comes through the Case Review procedure will be thoroughly reviewed by XBLPET. We'll examine the context of the enforcement activeness, previous enforcement records, and whatsoever available bear witness. We will as well take into account any new data provided by the actor submitting the review.
To learn more about the Case Review submission process, visit our overview page or examine your Enforcement History to see if you accept any cases eligible for review.
Almost players will never accept to worry about receiving a break, but if you find yourself in such a state of affairs know that the Xbox Alive Policy & Enforcement Team is available to help you lot understand it and answer your questions.
Xbox Live Enforcement and Windows 10
Published 7/29/2015
Windows x is an enormous milestone for Microsoft, PC users, and Xbox gamers alike. Non only does it introduce great features such as Microsoft Edge and Cortana, information technology likewise brings significant Xbox integration. With Xbox on Windows 10, y'all tin can go along upwardly with your friends, activities, and achievements, capture clips and screenshots with Game DVR, and even stream Xbox One games to your Windows 10 device! Xbox Alive is congenital into Windows 10, and the Xbox Live Policy & Enforcement Team is dedicated to preserving that feel for all players, new and old. If you're curious how Windows 10 impacts the enforcement process, bank check out our guide below.
Brand sure your feedback is heard!
In many means, Xbox on Windows provides a brand new experience, but existing players are going to feel right at home. Whether yous're connecting from a desktop, laptop, tablet, or smartphone, Xbox on Windows is absolutely nonetheless function of the Xbox Live experience. Because of this, we made certain to provide players with the same robust reporting capabilities expected when connecting from any Xbox console. We certainly hope you won't run into whatever troublesome players, but if y'all do, you tin can help make certain that XBLPET is aware of it!
If you're unsure how to file a complaint through the Xbox app on Windows 10, check out our tutorial page. Just as on Xbox One, you lot tin file a complaint against whatsoever inappropriate role player, bulletin, activeness feed item or annotate, game clip, or screenshot. Every complaint type includes an optional text box, so you tin can provide equally much item about the violation as you see fit. If yous don't feel a complaint is necessary, but you wish to mute or block another thespian through the Xbox app, y'all can do so with simply a few clicks of the mouse by following the steps outlined here.
One Microsoft, 1 Lawmaking of Comport
If you're a fellow member of Xbox Live or a user of other Microsoft services, chances are y'all've already received an e-mail introducing the new Microsoft Services Agreement. Constructive August 1, 2015, this document will supersede the Xbox Live Terms of Apply and Xbox Live Code of Conduct.
Windows 10 brings many Microsoft services together in new and exciting ways and the Microsoft Services Agreement reflects this, applying not but to Xbox Live, but likewise Bing, Role 365, Skype, OneDrive, Outlook.com, and more. Consolidating these services under a single document promotes simplicity, privacy, and transparency. To learn more most the transition to the new services agreement and its benefits, check out the FAQ.
Section 3 of the Microsoft Services Agreement features the Microsoft Code of Conduct, establishing the basic rules and guidelines for the utilise of Microsoft services. Curious how you should translate these rules when playing online? Don't worry, nosotros have you covered! Our Code of Conduct page has been updated to outline how the Code of Conduct applies to conduct and content on the Xbox Alive service. Though the document has evolved, the underlying rules of the service oasis't changed. If yous're aware of the previous Xbox Live Code of Comport, the new document should await familiar!
Enforcement reciprocity
With the release of Windows 10, you take more ways to connect to Xbox Live and play with your friends, no thing where you lot are. This makes it all the more important that the Xbox Live enforcement feel remains consequent. Fifty-fifty equally players connect from unlike devices, they all share the same Xbox Alive service, so when a violation occurs the resulting enforcement typically applies to the afflicted business relationship on every platform.
Generally, Xbox 1 and Xbox on Windows enforcements part in the same way. For instance, if an business relationship creates an offensive Game DVR clip on Xbox 1, the account will receive an enforcement action temporarily suspending the ability to upload Game DVR content on both Xbox Ane and Xbox on Windows.
Though we strive for consistency, because Xbox One and Windows 10 were designed from the basis upward with new technology some enforcement actions bear on Xbox 360 differently. To see exactly how certain enforcement actions impact an business relationship on Xbox 360, Xbox I, and Xbox on Windows, check out our Enforcement by Platform page.
Continue in heed, Xbox Live enforcement actions on Windows ten are limited to your use of the Xbox app, Xbox Live-enabled game titles, and other Xbox on Windows functionality. Enforcement actions, including device bans, do not limit the functionality of your Windows 10 device or your Microsoft Account.
Keeping you informed
If an account violates the Code of Acquit and receives an enforcement, we want that player to know and sympathize why we had to take activeness. The Stay Safe section of enforcement.xbox.com is dedicated to explaining how certain violations harm Xbox Live, and you tin check your Enforcement History at any time to see if yous are currently subject to any enforcement action or have received any suspensions in the past. If a histrion receives an enforcement action they will also typically receive an email notification at the Microsoft Account associated with the Gamertag.
Only as some suspensions cake accounts from signing in to an Xbox console, sure enforcement actions, including account suspensions, forced Gamertag changes, and device bans, may prevent you from signing into the Xbox app on Windows 10. If you experience persistent issues attempting to sign in or employ certain Xbox on Windows features, information technology may exist due to an enforcement.
However, it's important to emphasize that the loss of certain Xbox on Windows functionality may not necessarily be enforcement-related. If yous feel difficulties but do not take an agile enforcement, endeavor the following steps:
- Check http://support.xbox.com/xbox-live-status to decide if there are whatsoever electric current service interruptions that could touch on your experience
- Cheque your account's privacy settings (or parental settings) for whatever settings that may limit the use of sure Xbox Live features
If you still experience persistent issues, delight contact Xbox Support for further aid.
Enforcement Myths: Volume 2
Published half dozen/17/2015
Information technology may non come as a surprise, but Xbox Alive Policy & Enforcement has occasionally been the subject of intense rumor and speculation. There will always be certain aspects of the investigative process that we need to keep shut to the chest for security and privacy reasons, but it's not in our interest to go along players in the dark about what we do. We want to be open with the Xbox Live community and ready the proper expectations virtually the enforcement process and the consequences of receiving a interruption.
Read on to larn the truth behind some common enforcement misconceptions, and view our complete list of enforcement myths here.
Xbox blocks offensive Gamertags. If I was able to create the Gamertag information technology shouldn't be considered offensive, correct?
While some offensive terms (for instance, unambiguous profanity and racial slurs) are blocked and cannot be used in a Gamertag or profile, inappropriate Gamertags and profiles that use available terms may still be bailiwick to enforcement action.
The Code of Acquit establishes that certain types of content, such as profanity, hate speech, references to illegal activities, and other controversial or sensitive topics are not permitted. Content that is designed to look similar to or otherwise suggest such topics is likewise inappropriate.
The vast bulk of Gamertags are perfectly adequate. Yet, successfully creating a particular Gamertag doesn't automatically mean that it's appropriate. If you see an offensive Gamertag or contour, please file a complaint.
Shouldn't I receive a alert before a interruption?
The Lawmaking of Conduct clearly outlines the rules of Xbox Alive and establishes what content and behavior is not advisable. We strongly encourage all players to familiarize themselves with this document (don't worry, it's a quick read!) to best understand how to keep Xbox Live fun for anybody. When a player agrees to the Code of Conduct and Terms of Use, information technology'southward expected that they sympathize the rules of the service.
In many cases, a suspension itself besides acts as a alert. When XBLPET bug a intermission, information technology serves every bit an indication that a Code of Conduct violation occurred and affected player needs to re-visit the rules. If y'all receive a suspension, delight have a moment to recollect about the behavior that led to information technology and visit our Stay Safe section to sympathise how Code of Carry violations negatively impact the Xbox Live community.
My roommate was playing when I got suspended. Tin can information technology exist lifted?
Xbox Live is a social platform, and we honey hearing well-nigh players sharing their feel with friends and family. Xbox Alive is at its best when everyone joins in the fun!
However, as the possessor of the business relationship you are ultimately responsible for how the business relationship is used, both good and bad. When we upshot a intermission, it's not necessarily considering you committed a violation, but because the account was used to commit a violation. Fifty-fifty if yous weren't home or holding the controller when the activity occurred, if a detail Gamertag was used to harass other players or cheated in a game we accept to hold it accountable.
If you wish to restrict usage of your account you can set a passkey on Xbox 360 or Xbox One. And thank you to the benefits of Home Gilt, it'due south easier than always for every member of the household to create their ain Xbox Live account!
Filed a complaint? Get some feedback!
Published 5/29/2015
Though the Xbox Live Policy & Enforcement Squad routinely patrols the Xbox Live service to combat inappropriate activeness, nosotros also rely on passionate members of the community to help keep Xbox Live fun and rubber for everyone. Every day players alarm us to potential Code of Conduct violations, prompting investigations that often issue in a suspension. Still, it'southward not always piece of cake to tell if another actor has been suspended, and that can make it difficult to determine if your complaint had the intended impact. Rest assured, we are listening, and we want you to know that your feedback has been heard!
To assist emphasize the importance that reports play in the enforcement process, XBLPET regularly sends Xbox Alive messages to players who file complaints that effect in enforcement. If you receive ane of these feedback messages there'southward no need to respond. We but want to give thanks you for doing your role!
We regularly re-evaluate who receives feedback and under what circumstances, then if youhaven't received a message before, don't worry. Even if you oasis't received a feedback message, if y'all've witnessed a Code of Behave violation and filed a complaint y'all've helped make Xbox Live a improve identify!
So if I file plenty complaints confronting someone they'll become banned?
Nope. As explained on our Enforcement Myths page, in that location is no set number or frequency of complaints that will effect in a suspension. If a player receives numerous complaints but has not committed any Lawmaking of Conduct violation, no suspension will exist issued. Even so, fifty-fifty one complaint tin be plenty to pb to enforcement action.
XBLPET takes every slice of actor feedback seriously, but yous should only submit a complaint if you lot believe a Code of Comport violation has taken place. Falsified or excessive frivolous complaints are considered complaint abuse, and are treated as Code of Conduct violations in their own correct.
I file plenty of complaints. Why don't I get more than feedback?
As mentioned, complaints don't e'er result in a intermission. We capeesh you taking the time to file a written report, merely we demand to evaluate the potential violation contextually and determine if the behavior is actually confronting the Xbox Live Code of Comport or Terms of Apply. Sometimes the observed activity does not ascension to the level where enforcement is warranted. In other circumstances we may accept action, simply due to business, legal, or privacy concerns nosotros may refrain from sending feedback. Merely no affair the effect, your complaint is even so taken seriously!
I received feedback. Does this mean the other player knows I complained?
Not at all! Your privacy and safety are important to us, and suspended players will never know who filed complaints confronting them. The concluding thing we want is for someone to retaliate against you for doing your part to proceed Xbox Live condom.
For more information most how to file a complaint, check out the How-To section.
Applying XBLPET's Values
Published 4/28/2015
On the front page of our website we list the four core values that guide Xbox Alive Policy & Enforcement: integrity, compassion, precision, and team. Though they may audio like vague buzzwords, these values are essential to XBLPET and influence every activeness that we take. When new enforcement agents join the team, they're immediately taught our values and what they mean. Through these values yous can proceeds considerable insight into XBLPET'southward philosophy and the mindset of enforcement agents. Let's take a moment to explicate what each value means, in existent terms.
Integrity
Nosotros are accountable for our actions; nosotros must make consistent, unbiased decisions based on the best available evidence.
Every member of XBLPET is passionate about Xbox Live and the Xbox community, but when we're because issuing an enforcement action we remain impartial and objective. We rely on research, critical thinking, and evidence to guide our decisions, not personal biases. Accountability is essential to the enforcement process: suspensions are merely issued when an enforcer determines an activity, content, or beliefs violates the Code of Behave and is a risk to the Xbox Live service and community. You will never meet a ban issued "for no reason".
We're not robots; nosotros are human and mistakes can happen on very rare occasions, merely when a mistake occurs we do everything we can to make it right with the impacted player. We're hither to protect the community, and we never desire to see an innocent gamer receive a intermission.
Compassion
The policy is our guide. Nosotros must do what is right, not always just what is written. Context matters.
The Xbox Live Code of Conduct clearly states what behavior is non permitted on the Xbox Live service. The Code of Carry guides XBLPET's policies and deportment, but our team ultimately exists to uphold the spirit of the constabulary, not just the literal text. In our part it's important to know when to exercise compassion and discretion.
Ane of the well-nigh pop expressions amidst enforcement agents is "context is male monarch". It's not just a nice sound bite, just a primal philosophy that applies to everything we do. For instance, when we review a potentially-offensive Gamertag we always examine the total context. Is the Gamertag immediately offensive? What else can it potentially refer to? Does the thespian have a history of offensive content? Disquisitional thinking is important, and content doesn't ever fall cleanly into "skilful" or "bad" categories. Existent life comes in shades of grey.
Precision
With authorization comes swell responsibility; we must be precise in our investigations, documentation, reporting, and application of enforcement policy.
Enforcement agents don't accept their responsibilities lightly. The determination to suspend a player is a serious matter, and for this reason we exercise precision in every aspect of the enforcement process, from the starting time of the investigation to the concluding action. Nosotros recognize that every piece of prove is critical, and thorough investigations are the key to consistent enforcement policy.
Accuracy is equally of import when it comes to documentation. Some players truly don't understand why they received a suspension and come to our enforcement forums looking for answers. When this happens, nosotros need to be able to quickly review all of the relevant information to provide a clear and understandable answer. Proper teaching through precise documentation tin exist essential in preventing Code of Acquit violations.
Team
Each individual is critical to our success. Each is trusted and empowered to do what is correct. We acquire from mistakes and always try to improve. We intendance deeply nigh our customer'south experiences on Xbox Live and are dedicated as a team to make it a rubber and fun identify to be!
People don't join Xbox Live Policy & Enforcement because they want to wield the banhammer. They join because they're fellow gamers with an intense passion for Xbox Alive and the desire to go on their community safe. Every fellow member of our team brings different experiences and perspectives that assist united states of america accomplish our mission.
We as well dearest to take fun! We're gamers, only similar you. We joke, shoot each other in Halo, and battle the Tweet Fleet for office supremacy. Code of Conduct violations are admittedly serious, but Xbox Live is all about fun and entertainment, and our goal is to preserve that experience.
Hammering out Enforcement Myths
Published 3/ten/2015
The Xbox Live Policy & Enforcement Squad strives for transparency and accountability with every enforcement action. We desire y'all to understand our policies, and don't believe anyone should be left in the dark when receiving a suspension. But there's no denying that the enforcement procedure lends itself well to rumor and speculation, and over the years many myths have spread most our team. Some of these misconceptions are understandable, while others are a little more outlandish (we're not robots!). Consider the following myths disrepair:
Will I get banned just because I received complaints?
No. A common misconception is that a certain number of reports will effect in an automatic suspension. According to the myth, fifty-fifty if you lot haven't washed anything incorrect someone can go yous suspended past encouraging players to file many complaints. This is completely untrue.
XBLPET investigates complaints and takes each study into consideration when making an enforcement decision, but a sure volume or frequency of complaints doesn't guarantee a suspension. Nosotros take an evidence-based approach to enforcement and take numerous factors into account when considering issuing a suspension. The context around the content or action is especially essential and drives our controlling process. Simply put, there is no magic formula that instantly results in a suspension.
Despite what some may merits, XBLPET will never ever ban anyone "for no reason". Suspensions always occur as a issue of a specific Code of Conduct violation.
I wasn't doing anything wrong when I got suspended. Why did this happen?
While some Lawmaking of Conduct violations are immediately resolved, XBLPET too conducts reactive investigations. Many of these investigations are triggered by role player complaints. The Lawmaking of Conduct has no statute of limitations, and users may exist enforced upon at any time for past offences.
A histrion may exist offline (or playing single player) at the time of the suspension, but his or her online status at that detail moment may have no bearing on the reason behind the enforcement. If you receive a suspension and are not sure why it occurred, please cheque the email sent to your Microsoft Account or view your Enforcement History on enforcement.xbox.com.
Can I become a free Gamertag modify by going to the enforcement forums?
Some users are under the impression that simply by inquiring near a forced Gamertag change in the enforcement forums XBLPET will provide a complimentary Gamertag change. This is non the example.
While players are encouraged to postal service if they have questions about an enforcement action, posting in the forums does not in any way guarantee a free Gamertag change. In the past, a forced Gamertag change gave users the opportunity to change the offending Gamertag gratuitous of accuse. Unfortunately, this gesture was prone to corruption, and many people simply chose new, as offensive Gamertags. As a upshot, the Gamertag enforcement procedure changed. A forced Gamertag change at present automatically assigns a new Gamertag to the account, much in the same style a system-generated Gamertag is provided when you first sign upwardly for Xbox Live.
If a histrion is unhappy with the assigned Gamertag and wishes to modify it, he or she may purchase a new Gamertag through the standard Gamertag alter procedure.
I got a bulletin saying I was signed in on some other console when I was banned. Did I get hacked?
While it tin be alarming to come across a message indicating your account was signed into another Xbox right earlier receiving a interruption notification, it'south not indicative of a compromised or "hacked" business relationship. This message is a product of the Xbox 360 enforcement process and does not literally mean that the account was signed into another console at that moment. It also does non hateful that some other player caused the suspension. Only XBLPET has the ability to consequence enforcement deportment, and if you receive a pause it'southward considering we determined that the business relationship committed a Lawmaking of Conduct violation, not considering you lot were hacked.
Nonetheless, if you accept reason to believe your business relationship may have been compromised or the deportment that led to the suspension occurred while the business relationship was exterior your control, delight visit the Compromised Account Solution Tool.
I don't demand to include any information when I mail in the enforcement forums- they already know about my suspension, right?
Though XBLPET maintains comprehensive enforcement records, enforcers are not mind readers. Nosotros tin can't adequately respond to forum inquiries if information technology's not clear what questions are being asked or who they're existence asked about. If you wish to mail service an research in the enforcement forums, please make sure to include the following:
- The Gamertag that received enforcement action
- The reason for the inquiry
Once we have this information, we'll be happy to assist you!
Staying Safety for Gamer Prophylactic Week
Published 2/13/2015
For the Xbox Alive Policy & Enforcement Team nothing is more important than the safety of our players. That's why, in observance of Safer Internet Solar day 2015 and the fourth annual Gamer Safety Week, the Xbox Wire has published some best practices effectually keeping your business relationship and online presence secure.
When information technology comes to rubber at that place's no better time than the nowadays, so cheque out the Xbox Wire and learn well-nigh business relationship security and how information technology tin work for yous. By taking advantage of these features in a mode that's right for you and your family, nosotros can all contribute to a rubber and fun online experience!
Enforcement Goes Next-Gen with Privileges
Published 12/1/2014
If you've visited our Xbox One & Xbox 360 Enforcement Guide , you lot may have noticed that some Code of Acquit violations can issue in the removal of privileges on Xbox One. But what are privileges, and how is their removal whatsoever different from regular Xbox Live suspensions? Though you may not realize it at first, privilege suspensions permit Xbox Live Policy & Enforcement to enforce with a greater level of precision and pity than ever before.
What are Privileges?
Privileges are the Xbox 1's manner of determining what you tin can and cannot do on the Xbox Live service. Many of your activities on Xbox Live are tied to privileges. Whether you lot're messaging your all-time friend after getting a Perfection medal in Halo, playing a multiplayer lucifer in Call of Duty: Advanced Warfare, or sharing an awesome moment through Upload Studio, it's all because you have the correct privileges enabled. Some privileges are associated with Xbox Live accounts, while others relate to the Xbox One panel itself.
Several of these privileges can be controlled by you. When y'all change your privacy settings, such as deciding who can bulletin you or see your friends list, you're actually changing your own privileges. Of grade, you can enable and disable these particular privileges at any time. Other privileges, withal, may only be removed due to an enforcement action.
How exercise Privileges change Enforcement?
Xbox 360 suspensions prevent wrongdoers from accessing the Xbox Live service, simply information technology comes at the price of not being very flexible. By leveraging privileges, Xbox Ane allows for far more than granular enforcement than previously possible. Suspending select privileges can isolate a thespian'due south inappropriate content or behavior without disrupting his or her unabridged Xbox experience. Some of the privileges that may be suspended every bit the upshot of a Lawmaking of Conduct violation include:
- CreatingUpload videos
- Sharing Kinect content
- Playing online multiplayer
- Joining parties
- Communicating with other players
- Sharing profile content
For example, if a user creates an offensive Upload Studio prune he or she will receive a privilege break temporarily removing his or her power to create Upload content, but online multiplayer and other Xbox Live features volition remain intact.
When a violation occurs across multiple accounts, console privileges may also be revoked. Unfortunately, some Code of Carry violations require more than severe activity, and then we still have the ability to outcome temporary and permanent business relationship suspensions that prevent the account from using Xbox Live for the duration of the enforcement.
As with any enforcement action, privilege suspensions merely occur as the result of a thorough investigation by the Xbox Live Policy & Enforcement Team. Nosotros don't take any enforcement action lightly, and privileges but reinforce the importance of issuing sensible suspensions that are proportional to the violation. Afterwards all, we want yous to enjoy everything that Xbox Alive has to offer!
Precision is one of XBLPET'southward cadre values, and privilege suspensions assistance ensure nosotros come across that standard through an accurate and proper application of policy that nevertheless demonstrates compassion. Our toolset will continue to evolve to best serve the Xbox Live customs, but with privileges we take a large step forrard.
If you receive a privilege pause or other enforcement activity, make certain to check the email address associated with your Microsoft Account for boosted details. Yous can besides bank check your Enforcement History page to see any past or present account or privilege suspensions.
To acquire more than almost how to preclude Code of Conduct violations, visit the Stay Safe department.
EA Sports Kicks FIFA Cheaters off the Field
Published 9/30/2014
Highly regarded for its intense gameplay and robust thespian management system, FIFA is one of Xbox Live'southward nearly successful franchises. Through FIFA Ultimate Team (FUT), gamers can bid on their favorite players, play in tournaments, and earn coins to build their ain unique squad.
If you're active in the FIFA customs, you may take come up beyond websites offering FIFA coins at depression prices. These deals may be tempting, merely be warned: ownership or selling coins is cheating!
Our partners at EA Sports recently published an article at easports.com/playfair that demonstrates how bots and money selling injure the FIFA community. The commodity shows EA Sports' delivery to the integrity and security of both FIFA and its passionate fanbase, and explains how the company combats acts of adulterous.
Why is coin buying and selling a bad thing? It'south not off-white, and it'due south not safe. Coin selling disrupts the game experience for legitimate players and can give offenders an unfair advantage. Some coin sellers are besides involved in phishing and may be a threat to your Xbox Alive business relationship and personal information. In that location are no authorized coin selling websites, and you should never enter your account'south email and password into a website that you're unfamiliar with.
Likewise, y'all should never give your email and password to another user, even if they're offering to do y'all a favor. That absurd gamer who offered to indistinguishable your FIFA Ultimate Team players using some obscure glitch? Don't exist fooled; they're just looking to scam you out of your business relationship and players. For tips about how to best protect your account, check out xbox.com/security.
Since Feb 2014, EA Sports has banned hundreds of thousands of FIFA 14 accounts for coin selling and buying. Still, cheating, phishing, and account theft aren't but against EA's Terms of Service; they're also strict violations of the Xbox Live Code of Conduct. We're committed to the integrity of our service and the security of every account, and users who have part in these types of malicious activities will continue to detect themselves discipline to Xbox Alive account suspensions and/or Xbox console bans.
To learn more near EA Sports' efforts to gainsay FIFA cheating, visit easports.com/playfair.
Status of Enforcement United Beta
Published ix/12/2014
Cheers for your participation in the Enforcement United beta! Since nosotros launched the beta concluding year, you've helped provide valuable insight into our policies and how Xbox Live members can work together to make this customs the all-time it tin can be. And collectively, y'all've provided over six million evaluations on Gamertag complaints! Nosotros have learned a lot and we're continuing to actively assess the incoming information. We'll continue to post updates here to allow y'all know about whatsoever changes in the program as time goes on. In the concurrently, the Enforcement United beta will remain in place and you tin can feel free to continue submitting responses.
Source: https://enforcement.xbox.com/en-US/home/whatshappening/news
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